Terms & Conditions
Last Update: 01/07/2021
These Terms & Conditions (“Terms”) are a legally binding agreement between you and Inlife that governs your use of Inlife’s websites, applications and other offers (collectively, the “Inlife Platform”). Read these Terms carefully, which contain all relevant information about your rights and obligations when using or accessing content, materials, forms or services provided by Inlife.
Inlife Platform offers an online space that allows users to publish, offer, search, visit and book accommodation. Users who publish and offer accommodation are “Accommodation Providers” and users who search, visit and book accommodation are “Tenants.” It is necessary to register and maintain an updated account to access and enjoy many of the features of the Inlife Platform. As the supplier of the Inlife Platform, Inlife does not own, control, offer or manage any advertisements/listings from Accommodation Providers. Inlife is not part of the contracts between Accommodation Providers and Tenants, nor is it a real estate broker, insurance company or travel package organizer or retailer. Inlife does not act as an agent for any Accommodation Provider, except to process the payment of the first rent.
If you are an Accommodation Provider you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your hosting services. If you are a Tenant you are responsible for understanding your duties and rights, including the duty to comply with this terms.
1. Definitions and general conditions:
According to the following general conditions, we mean by:
“Inlife”, “Inlife Portugal”, “Inlife Platform”, “we” and “our” refer to In Housing Life Lda.
“User”: any person who accesses content, materials, forms or services on Inlife websites and as such, has entered into a binding legal agreement with Inlife.
“Tenant”: any person who is registered on Inlife websites, who has sent a visit request and/or booking request, who has booked any type of service or accommodation on Inlife websites and/or who lives in an accommodation provided through Inlife websites (excluding the Accommodation Provider for that same accommodation).
“Accommodation Provider”: any individual or legal person who has entered into a contract with Inlife and/or has accepted these Terms & Conditions, with the intention of providing Accommodation on Inlife websites so that Tenants can make reservations for such Accommodation through the services offered by Inlife. Accommodation providers can be individual or legal persons or any other entity that has legal powers to manage the property, or to enter into Accommodation Contracts on their name, or grant their exploitation to third parties.
“Service Provider”: Any individual or legal person that provides other services to Inlifers, not directly related to the Accommodation, through Inlife Websites.
“Content”: All that is provided by Inlife through its Websites, including any authorized material provided by third parties. It includes texts, graphics, images, music, software, audio, video, information or any other published material on Inlife Websites.
“Website”: Any of the domains or applications through which Inlife allows Users to have access, use or navigate its contents and use its services.
“Accommodation”: Residence, apartment, house or room published on Inlife’s Websites.
“Listing(s)” or “Ad(s)”: Accommodation published on Inlife websites, by the Accommodation Provider or by Inlife’s team with the agreement of the Accommodation Provider, with the sole purpose of allowing that Accommodation to be available for Bookings by Tenants on Inlife Websites.
“In-person visit”: Service that consists of a physical visit to a specific Accommodation, in which the Accommodation Provider presents the accommodation to the potential Tenant, some of its areas and characteristics, with or without the participation of an Inlife operator.
“Live video call”, “Live call visit” or “Online visit”: Service that consists of a live video call, to be made on a digital platform provided by Inlife to the Tenant and the Accommodation Provider, in which the Accommodation Provider presents the accommodation to the potential Tenant, some of its areas and characteristics, with or without the participation in the call of an Inlife operator.
“Booking Fee” or “One-time Booking Fee”: Amount to be paid by Tenants when making a reservation on Inlife website and charged after the reservation has been accepted by the Accommodation Provider. It corresponds to a percentage of the monthly rent and is charged only once by Inlife. It refers to the booking service and is used to cover processing costs, website costs, secure transactions and support services provided to the Tenant.
“Accommodation Agreement” or “Rental Agreement”: private agreement established between the Accommodation Provider and the Tenant, with respect to the use of the Accommodation, regardless of whether it has been formally written, and of which Inlife is not a part of.
“Move-in Date”: Refers to the date mentioned by the Tenant at the time of the Booking, on which the Tenant will start using the Accommodation.
“Contract Start Date” refers to the start date of the reserved period, as stated on the Booking Confirmation. The contract start date may be different from the move-in date, depending on the Accommodation Provider’s entry policy regarding the Type of contract to be considered, in the event of incomplete months upon entering the accommodation:
i) In case of Daily contracts: The contract start date will be the same as the Move-in date. This means that the Tenant will be able to pay only the proportional amount for the days of the stay and not the entire month. Once the Tenant always pays the First rent on Inlife’s website, the settlement for the proportions of the days of stay (regarding the first month) will be made on the following month, directly with the Accommodation Provider.
ii) In case of Fortnightly contracts: The contract start date may be different from the Move-in date. This means that if the Tenant move-in date is after the 15th of a month, the Tenant will be able to pay only half a month of rent. Therefore, the contract start date will be considered according to the fortnight of the move-in date (first fortnight or second fortnight). As the tenant always pays the First rent on the Inlife website, if he enters on the second fortnight, the settlement for the fortnight will be made on the following month, directly with the Accommodation Provide.
iii) In case of Monthly contracts: The contract start date may be different from the Move-in date. This means that the Tenant must pay the entire month of rent, regardless of the move-in date into the accommodation.
“Move-out Date”: Refers to the date mentioned by the Tenant at the time of the Booking, on which the Tenant will stop using the Accommodation.
“Contract End Date” refers to the end date of the reserved period, as stated on the Booking Confirmation. The contract end date may be different from the move-out date, depending on the Accommodation Provider’s exit policy regarding the Type of contract to be considered, in the event of incomplete months when exiting the accommodation:
i) In case of Daily contracts: The contract end date will be the same as the Move-out date. This means that the Tenant will be able to pay only the proportional for the days of the stay in the last month and not for the entire month.
ii) In case of Fortnightly contracts: The contract end date may be different from the move-out date. This means that if the Tenant move-out date is before the 15th, the Tenant will be able to pay only half a month of rent. If the Tenant move-out date is after the 15th, the Tenant will have to pay for the full month of rent.
iii) In case of Monthly contracts: The contract end date may be different from move-out date. This means that, at the end of stay, the Tenant must pay the entire month of rent for the month, regardless of the move-out date of the accommodation.
“First rent” or “First Month Rent”: refers to the amount of a one-month rent, which the Tenant pays through Inlife’s Websites after the Booking has been confirmed by the Accommodation Provider. The value of the First Month rent is directly related to the type of contract to be considered in case of incomplete months when the tenant enters the accommodation, and not to calendar months.
“Contract Period”: refers to the Tenant’s total period of stay, calculated in months, according to the type of contract to be considered in case of incomplete months when the tenant enters the accommodation.
“Service Fee” or “Commission”: Commission previously agreed between Inlife and the Accommodation Provider, calculated as a percentage of the Accommodation Contract. The Service Fee and the corresponding Value Added Tax (VAT), will be deducted from the First Month Rent to be transferred to the Accommodation Provider.
“Booking Request”: request made by the Tenant to book an Accommodation. This action is made on Inlife websites, by filling and sending the reservation form. Booking request forms are processed and sent to the Accommodation Provider for acceptance or refusal.
“Booking confirmed”: refers to a booking request that has been accepted by the Accommodation Provider and paid for by the Tenant.
“Booking confirmation”: refers to the notification sent by Inlife to the Tenant and the Accommodation Provider as soon as the booking request has been accepted by the corresponding Accommodation Provider.
“Booking Value”: refers to the sum of all rental payments (including the first month rent and future payments, but excluding the One-time Booking Fee and Security Deposit).
“Verified” or “Verified by advisors”: refers to an Accommodation where the Accommodation Provider has successfully completed all stages of the verification process on the Inlife platform.
“Future Payments”: refers to all future payments that the Tenant must make directly to the Accommodation Provider (in addition to the First Rent Payment). It includes any future rent payments and the Security Deposit.
“Tax or Taxes”: Regards value-added tax (VAT) or any other legal applicable tax.
“Security Deposit” or “Deposit”: amount that the Tenant must pay to the Accommodation Provider at Move-in Date, to cover any damages that may occur during his occupation of the Accommodation or other contractual breaches, such as early departures. The deposit is refunded on Contract End Date by the Accommodation Provider, and may be deducted for damages caused to the property. Inlife will not be an integral part of any negotiation or dispute regarding deposits.
2. Acceptance of Terms of Service
2.1 By registering to use Inlife Services and/or websites, and/or by asking Inlife to create ads for you, you agree to be bound by these Terms & Conditions.
2.2 Inlife reserves the right to modify and/or update these Terms & Conditions at any time. Any changes that may affect the rights and/or duties of Users, Tenants, Accommodation Providers or Service Providers will be communicated on Inlife’s websites and/or by email. If you continue to use our services and/or website after the changes have been made and/or you have been notified of the changes, you agree to be bound by those changes.
2.3 The access, use and publication of ads and content on Inlife websites are of the exclusive responsibility of the User.
3. Use of Inlife websites and services
3.1 Inlife websites are used by Tenants to request In-Person Visits, Live Video Call Visits, and/or to request the booking of an Accommodation for a minimum period of one month.
3.2 Accommodations are published on Inlife websites by the Accommodation Providers or by the Inlife team, upon request and approval from the Accommodation Provider.
3.3 Inlife is not an Accommodation Provider or a real estate agency and does not own, sell, resell, supply or control the properties or Accommodations published on its websites. The rental agreements are celebrated between the Tenant and the Accommodation Provider. Inlife is not an integral part of the aforementioned rental agreements and therefore does not enjoy any rights or obligations from them.
3.4. Inlife’s responsibilities are limited to:
3.4.1 Provide the website as a platform for transactions between Users, Tenants, Accommodation Providers and Service Providers.
3.4.2 Retain the Tenant’s first rent, to be transferred later (in accordance with section 5) to the Accommodation Provider, after the booking is confirmed and after deduction of the service fee related to intermediation services, and the respective Value Added Tax (VAT).
3.4.3 Inlife will not receive any additional payments from Tenants after the Booking has been confirmed by the Accommodation Provider. Thereafter, the Accommodation Provider is solely responsible for receiving the security deposit, rent or any other fees related to the Tenant’s stay.
4. Publishing accommodations on our websites
4.1 Accommodations listed on Inlife websites contain detailed information, images and prices, as well as information related to the approximate location of the accommodations.
4.2 The images (photographs, videos or house plants) of the accommodations published on Inlife websites cannot contain logos, names, people, animals, or identification of places, including of the accommodation or building where the accommodation is located.
4.3 The information presented on the listings can be inserted or changed by Inlife, but will always be validated by the Accommodation Provider.
4.4 The information presented on the listings will be validated by Inlife’s team when requested by the Accommodation Provider. In these cases, the verified badge will be assigned to those listings.
4.5 Once the verification of the characteristics of the accommodation is not always requested by Accommodation Providers, Inlife has created the free services of In-person visit and Live Video Call Visit in order to allow the Tenant to check a listing before booking.
4.6 Inlife relies on Accommodation Providers to provide accurate information regarding listings and to keep such information updated. We may not verify the accuracy or update of any information uploaded or provided to us by Accommodation Providers unless we have expressly stated that we did, by giving the verified badge. If you are an Accommodation Provider, you acknowledge and agree that you are solely responsible for the content of the information uploaded or provided to us in respect of any Accommodation offered on our Website.
4.7 Accommodation Providers must verify the accuracy of the relevant information about any Accommodation provided by them on Inlife websites, including (among others) the price, availability and advertised features, before accepting any Booking Request they have received through Inlife platform.
4.8 The tenant acknowledges and accepts that Inlife has no responsibility in relation to the information published on the websites or that has been provided to us by the Accommodation Providers in relation to the Accommodation. You also acknowledge that any loss or damage you may suffer that results from written information regarding Accommodation is the responsibility of the Accommodation Provider. In the event that the Accommodation has been verified by Inlife, Inlife will only be responsible for the accuracy of the information that was verified at the time of verification. However, Inlife will not be responsible for any changes to the information that have occured after that verification.
4.9 In the event that Inlife receives a complaint or concludes that an Accommodation is outdated, incorrect or violates the rights of third parties, including this Terms, Inlife reserves the right to disable or delete all or part of that listing, without notice.
4.10 Tenants are advised to carefully read all information in the listings and to ensure that they understand the cost of the Accommodation (e.g. rent and any other costs), the terms and duration of the Rental Agreement, as well as any restrictions on the use of the Accommodation. Photographs and videos of the Accommodation on the website should be used by Tenants only as a guide of what the Accommodation shall look like and not as an exact representation. Tenants may request an in-person or live video call visit, in case of need to clarify doubts.
4.11 Inlife is not responsible, in any way, for inaccuracies found on the published listings, that have been reported or communicated incorrectly by the Accommodation Provider. Tenants have the right to cancel the booking within 24 hours after the move-in date into the Accommodation, within the specific cancellation conditions set out in these Terms.
4.12 If the accommodation conditions are significantly different from those published in the listing, Inlife reserves the right to withdraw these offers from its website and/or request compensation from the Accommodation Provider for any costs or losses caused. For significantly different conditions, the definitions of significant problem and non-significant problem should be considered, as indicated in section 11.
4.13 If the Accommodation Provider uses any other platform or means to rent out the Accommodation, Inlife will continue to be the owner of all copyright or any other intellectual property over the audiovisual and material created by its team, and only Inlife may grant the right to use these materials.
4.14 If the Accommodation Provider or any other third party uses Inlife materials without our written consent, Inlife reserves the right to demand that the use of such material cease and to charge a payment for any damages or losses caused.
5. In-person visit and Live Video Call Visit – scheduling procedure
5.1 In order to take advantage of the In-Person Visit and Live video call visit services, the Tenants should insert, on Inlife websites, specific information about their preferences and personal information and agree to the consultation and treatment of this data by Inlife’s employees, in addition to sharing them with the Accommodation Providers that Inlife has agreements with.
5.2 After sending the Visit Request on our websites, the Tenant will receive an email, automatically generated, with the summary of his request. Following this procedure, Inlife will also send a visit request to the Accommodation Provider, who will have a maximum of 24 hours to accept or refuse.
5.3 If the Accommodation Provider accepts the visit request, he will proceed with scheduling the visit according to the periods requested by the Tenant. At this time, the Tenant will be notified of the exact time for the visit and will receive other relevant information such as the address of the accommodation and/or the link for the live video call, among other necessary information, if needed.
5.4 After the 24-hour period, if the Tenant does not receive a response from the Accommodation Provider, the visit request will be automatically canceled and the Tenant will be notified.
5.5 By accepting a visit request, the Accommodation Provider acknowledges and agrees with the Terms & Conditions of Inlife services and with all information received by email, thus being predisposed to accept a booking request from that same Tenant.
5.6 If the visit is accepted, the Accommodation Providers will receive a confirmation email, with rules and suggested procedures to follow at the time of the visit with the tenant. The Accommodation Providers recognize and agree that they will comply with the rules and that they will make every effort to follow Inlife’s visiting procedures.
5.7 The Accommodation Provider recognizes and agrees that after the visit is complete, any booking request from that same Tenant can only be accepted through Inlife websites.
5.8 The Tenants acknowledge and agree that after completing a visit, if they intend to proceed with a booking request, they will only do it through Inlife websites.
5.9 The Tenants acknowledge and agree that after the visit is complete and by sending a booking request, they are agreeing and validating all the conditions presented in the listing. Thus, any claim that may be made later at the time of the check-in, will not be considered valid, as long as the conditions of the accommodation have not changed since the date of the visit.
5.10 If the Accommodation Providers accept the Visit Request made by the Tenant, they are simultaneously committing themselves to make the visit on the defined date and time. If the Accommodation Providers accept a visit request and do not make that visit without canceling the request up until 8 hours before the scheduled time, the Accommodation Provider will be incur on a debt to INLIFE corresponding to the potential service fee associated with the period of stay of the tenant who sent the visit request.
5.11 Inlife will not be responsible for any inappropriate action that may occur between Tenant and Accommodation Provider before, during or after a visit.
6. Booking accommodation on Inlife websites
6.1 Tenants can send a Booking Request for Accommodation through Inlife websites by clicking on the Request to Book option.
6.2 By clicking on the Request to Book option, the Tenant will be able to select whether to send a “booking request” (without payment details) or an “instant booking request” (with associated payment details to enable a faster acceptance and confirmation process).
6.3 If the Tenant sends a booking request without payment details, after the Accommodation Provider accepts the reservation, the booking will not be confirmed. The Tenant will be notified and will have a maximum of 24 hours to complete the payment of the reservation (payment of the First Rent plus the One-time Service Fee). The reservation will only be confirmed after Inlife has confirmed the payment.
6.4 When submitting an instant booking request, the Tenant will be asked to provide payment details for the First Month Rent and the One-Time Booking Fee at the time of the request. After the Booking Request is accepted by the Accommodation Provider, payment will be charged through the payment method provided. If the payment is approved, the Tenant will automatically receive an email confirming that the Reservation has been paid and that it is confirmed.
6.5 After making the Booking Request the Tenant will receive an email, automatically generated, with the summary of the request. Following this procedure, Inlife will send the Booking Request to the Accommodation Provider, who will have a maximum of 24 hours to accept or refuse it. After the 24-hour period, if the Accommodation Provider has not responded to the Booking Request, it will automatically be rejected. In that case, nothing will be charged to the Tenant and a process of unlocking the amounts on the credit card will be initiated (according to section 13 and only for credit card payments).
6.6 When making a Booking Request the Tenant authorizes Inlife to share the following data with the Accommodation Provider, with the sole purpose of accepting the Reservation:
i) Name, gender, age, nationality, university and any other information that the Accommodation Provider has specifically requested and that has been shared by the Tenant with Inlife.
6.7 The Accommodation Providers recognize and accept that they are responsible for their actions and for any misuse of the information shared.
6.8 The Tenants acknowledge and accept that they are responsible for their actions and for any misuse of the information shared.
6.9 The Tenant warrants that he is of legal age to enter into a contract such as a rental agreement in the country where the accommodation is located and acknowledges that if he is found to be in breach of this warranty, Inlife will be entitled to hold any Service Fees that have been paid by the Tenant as compensation for the Tenant’s breach of this warranty. It is the Tenant’s responsibility to verify that he can enter into a legal contract with the Accommodation Provider.
7. Confirmation of a booking request
7.1 The Accommodation Provider can accept or refuse a Booking Request. If the Booking Request is refused, Inlife will notify the Tenant immediately and will suggest other similar accommodations available. If the Accommodation Provider accepts the Booking Request, we will charge the Tenant the payment for the reservation, which corresponds to the First Month Rent and the One-Time Booking Fee. After the payment is confirmed, Inlife will notify both parties and specify the next steps in the booking confirmation email.
7.2 Once the booking is accepted, it is the Tenant’s responsibility:
(a) To comply with any other requirements that the Accommodation Provider may have established. Such requirements may include (among others) providing personal references, ID card and/or other information for contract purposes. This information may also be requested by the Accommodation Provider before accepting the Booking Request, in which case the Tenant will be informed that such information was requested;
(b) To stay in the respective Accommodation for the period sent in the booking request, comply with the Rental Agreement and make, in a timely and integral manner, all payments to Inlife and the Accommodation Provider as required by the Terms & Conditions of this agreement and/or by the applicable Rental Agreement.
7.3 The Accommodation Providers agree that, once they accept a Booking Request, they are accepting and will be bound to offer the respective Accommodation on the dates and for the price stated in the Booking Request and, furthermore, that the characteristics of the property, the conditions and facilities of the Accommodation are not materially different from those contained in the listing on Inlife website. Failure to comply with this obligation may result in complaints and cancellation by the Tenant (who may be entitled to a full refund).
7.4. The Accommodation Providers recognize that they are solely responsible for any listing approved for publication and they have the right to authorize or reject the Booking Request for an Accommodation. In addition, the Accommodation Provider guarantees that, by accepting a Booking Request:
i) The Tenant will stay in the booked accommodation and according to the move-in and move-out dates sent in the booking request;
ii) There is no breach of any other contract signed with a third party;
iii) He is under all legislation, tax requirements or any other applicable rule to any Accommodation published on Inlife websites.
7.5 Inlife will not be responsible for any Accommodation Provider’s violation of the law, rules or any other applicable regulations. Inlife reserves the right to, at any point in time and with no further notice, remove the publishing or disable the access to any Listing, by any reason and by its judgment, including any Listing considered to be breaking the Terms and Conditions on this document. Examples of situations that might lead to the removal of the Listing are: the Accommodation Provider changes the Rent amount after a visit or a booking has been confirmed, provides wrong information for the Listing, expels the Tenant without valid reasons or occurs in acts of violence towards the Tenant.
7.6 The Accommodation Provider and the Tenant acknowledge and agree that Inlife will not act as an agent of any kind on behalf of the Accommodation Provider.
7.7 Inlife acts as an authorized intermediary for the Accommodation Provider to exclusively accept and receive the First Month Rent made by the Tenant in relation to the Accommodation to be booked and, after deducting of the applicable Service Fee plus the Value Added Tax (VAT), transfer that payment to the Accommodation Provider.
7.8 By using Inlife Websites, the Tenant agrees that any legal action or complaint that may arise as a consequence of actions or omissions from the Accommodation Provider, Tenants or other third parties which may result in damages to any of the parties, will be made exclusively against the party in question, not involving Inlife in any legal action or claim related to such omissions or actions.
7.9 Inlife advises the Accommodation Providers to hire appropriate insurance for the Accommodation and to obey all applicable legislation to their activity.
7.10 Inlife will not be held responsible for the removal or theft of any object inside or outside the rented Accommodation.
8. Consumer Contracts Regulation (Information, Cancellation and Additional Fees) 2013
8.1 Without prejudice to the provisions of clauses 8.3 and 8.4., if the user is a consumer, he is entitled to cancel the agreement entered into with Inlife at any time during the 14 days following the first acceptance of the Terms & Conditions of Service of this agreement, in accordance with clause 2.
8.2 In order to cancel the contract for service provision with Inlife, it is only necessary to inform Inlife that this decision has been made. For this purpose, the model found at the end of these Terms & Conditions, under the title “Model for waiving the Terms & Conditions”, can be used. If this is the means used, Inlife will send an email confirming the waiver of the terms.
8.3 If you make or accept a Booking Request within the period of 14 days in which it is possible to terminate the contract, you are requesting Inlife to provide its Services during that period and, therefore, you are waiving your legal right to terminate the contract with Inlife for the Provision of the Services. From this moment, the Service Fee is due in accordance with these Terms & Conditions. Your right to cancel the Reservation will remain in effect, in accordance with clause 11.
8.4 In any case, the termination of the contract with Inlife, for the provision of the services, will not have any effect in relation to any Rental Agreement that has been entered into or that will be entered into by the Accommodation Provider and the Tenant.
8.5 Any payment made by the Tenant to Inlife on behalf of the Accommodation Provider under or in connection with a Rental Agreement (including the First Month Rent Payment) will be made on the basis of trust between Inlife and the Accommodation Provider and can only be refunded to the Tenant who made the Booking request, in accordance with clause 11.
9. The Payment of the First Rent
9.1 The payment of the First Rent corresponds to a charge necessary to confirm a reservation on Inlife platform. Inlife will receive this rent payment on behalf of the Accommodation Provider, and will keep it under the trust of the Accommodation Provider and the Tenant.
9.2 Within two working days from the move-in date, unless otherwise agreed with Inlife in writing, Inlife will transfer the First Month Rent to the Accommodation Provider, after deducting the service fee.
9.3 Inlife is not a member of any deposit protection system in relation to the First Month Rent and will not keep any deposit for the Accommodation Provider, who can request them from the Tenant.
9.4 Inlife is not responsible for any payments made outside its websites.
10. The Rental Agreement
10.1 The Rental Agreement, regardless of whether it was formalized in writing, is entered into by the Accommodation Provider and the Tenant and, to avoid any ambiguity, Inlife will not be part of that agreement.
10.2 Inlife will not be held responsible for the breach of any obligation arising from the Rental Agreement and/or for any defect in the Accommodation provided by the Accommodation Provider.
10.3 Inlife will not be responsible for the non-compliance with any contract by the Tenant, including, among others, changes to the agreed entry date and/or departure. The Accommodation Provider has mechanisms to guarantee the fulfillment of previously agreed obligations (including the dates of arrival and departure), such as the security deposit and charging the last month rent in advance. Consequently, Inlife will never be liable for additional payments or refunds in relation to the Accommodation Provider.
10.4 Inlife is not liable for any liability resulting in lawsuits and Inlife cannot be included in cases of dispute, disagreement or claim. Any situation resulting from Rental Agreements, Accommodation Service Agreements or other similar agreements will be resolved directly between the Tenant and the Accommodation Provider.
10.5 Inlife will not be an integral part of any negotiation or dispute regarding deposits or rent payments.
10.6 Inlife recommends that the Tenant and the Accommodation Provider carefully read the terms of the Contracts established between themselves, since these documents are the instruments that link their relationship.
11. Entry policy
11.1 The Tenant will start to use the Accommodation on the move-in date mentioned in the Booking Confirmation. All future payments will be due to the Accommodation Provider according to the information contained on the listing. For any further clarification after the Booking has been confirmed, the Tenant should contact the Accommodation Provider directly.
11.2 After the Accommodation Provider approves the Tenant’s Booking Request and Inlife sends the confirmation to the Inlifer and the Accommodation Provider, including both parties’ contact information, it will be the Accommodation Provider’s responsibility to provide the Tenant with all the information about the move-in procedures.
11.3. The Tenant may inform Inlife, within 24 hours after the move-in date of any significant problem encountered (in accordance to points 11.5. and 11.6. of this section, respectively), as well as any other problem related to the listing at hand, submitting a cancellation request on their dashboard and filling in all the requested information.
11.4. 24 hours after the move-in date, the booking will be considered complete and any claims related to significant or non-significant problems (according to 11.5. of this section) will not be considered valid. Therefore, any other problems that may occur or are reported after the 24-hour period must be dealt with between the Tenant and the Accommodation Provider, and they are no longer part of the responsibility of Inlife.
11.5 A significant problem is generally defined as a circumstance that cannot be solved in a short period of time (5 working days). Typically, situations such as:
11.5.1 Conditions of non-habitability;
11.5.2 Health risks arising from the condition of the property;
11.5.3 Substantial changes that differ from the description of the listing and make it impossible to stay in the booked accommodation;
11.5.4 Invalid advertisement: it is not legal for the Accommodation Provider to enter into a Rental Agreement in relation to the booked Accommodation;
11.5.5 Unreachable accommodation: The Tenant paid for the Accommodation as advertised and complied with the Accommodation Provider’s requirements stipulated at the time of the Booking Request, but the Tenant’s entry into the Accommodation was denied as a result of intentional and unfair conduct by the Accommodation Provider (which includes bankruptcy, insolvency or fraudulent Landlord activity), or Accommodation is not available for rent.
11.5.6 Other situations of extreme gravity, according to the evaluation criteria of Inlife’s team.
11.6. A non-significant problem is generally defined as a problem that can be solved in a short period of time (5 working days). Some examples are:
11.6.1 Basic advertised utensils broken or nonexistent;
11.6.2 Problems with the lock in the accommodation or reserved room;
11.6.3 Internet connection not working temporarily;
11.6.4 Essential repair works on the reserved accommodation still being completed;
11.6.5 Advertised furniture missing such as wardrobe, desk, among others;
11.6.6 Lack of advertised essential equipment such as household appliances, among others;
11.6.7 Different type of bed (advertised with a double bed and found a single bed);
11.6.8 An accommodation different than the accommodation booked by the Tenant, due to a lapse from the Accommodation Provider;
11.6.9 Accommodation uncleaned at the time of entry;
11.7 If Inlife recognizes the existence of a significant unsolvable problem, the reservation will be automatically canceled and the cancellation policy for Accommodation Providers (described in section 13) will be applied.
11.8 If Inlife recognizes the existence of a non-significant problem, the Accommodation Provider will have up to 5 working days to resolve the reported problems. If the Accommodation Provider needs more time to resolve the issue, an agreement must be made between the Accommodation Provider and the Tenant. After the Accommodation Provider and the Tenant confirm that the problem is resolved, Inlife will proceed with the transfer of the First Month Rent, less the Service Fee and Value Added Tax (VAT), to the Accommodation Provider.
11.9 In any case, if the Accommodation Provider does not solve a non-significant problem within 5 working days, he will be in violation of these Terms & Conditions, which authorizes the Tenant to cancel his booking. The Accommodation Provider will not receive the amount related to the First Month Rent (which will be returned to the Tenant) and will be indebted to Inlife in the amount corresponding to the Service Fees and a Cancellation Fee, plus Value Added Tax (VAT). Inlife will offer the Tenant, at his choice, one of the following solutions:
11.9.1 Inlife will search for an available Accommodation with similar characteristics and the Inlifer can accept or reject that Accommodation.
18.104.22.168 In case the Tenant accepts the replacement Accommodation and its price is inferior to the price of the previous Booking, Inlife will pay the Tenant the difference between the new price and the one of the initial Booking.
22.214.171.124 In case the Tenant accepts the replacement Accommodation and its price is superior to the price of the previous Booking, the Tenant will pay to Inlife the difference between the new price and the one of the initial Booking.
126.96.36.199 In case the Tenant accepts the replacement Accommodation and its price is the same as the price of the previous Booking, no payments shall be made.
188.8.131.52 In case the Tenant rejects the replacement Accommodation, the reimbursement described in section 13 will be applied.
11.10. If Inlife considers that there is no significant problem with the Accommodation or if there is a solvable problem and the Tenant cancels the Reservation without waiting for a response from the Accommodation Provider, or if the Tenant cancels the reservation for minor and non-significant reasons, the Tenant will lose the Booking Fee plus the corresponding Value Added Tax (VAT) and the amount referring to the First Month Rent. The amount referring to the First Month Rent will be transferred to the Accommodation Provider and any question that may arise after this moment must be solved between the Accommodation Provider and the Tenant.
12.1 In addition to the terms set out in clause 7, the Tenant may cancel a booking in accordance with the cancellation policy chosen by the Accommodation Provider as described below.
12.2 Accommodation Providers can choose between 4 types of cancellation policies (as described in 12.3). Once the choice has been made and the policy has been defined, this policy will be in effect for all future bookings for that accommodation. The Accommodation Provider gives Inlife irrevocable authority to commit him to the defined (or predefined) Cancellation Policy, processing and returning any First Month Rent and applying the Inlife Service Fee, as explained below.
12.3 The Tenant may cancel a reservation under the following circumstances and under the following terms:
(a) after making a reservation and after entering into a Rental Agreement, or when more than 24 hours have passed after the Tenant has entered the Accommodation, it is no longer possible to proceed with the cancellation, except under the terms provided for the termination of the contract contained in the respective Rental Agreement between the Tenant and the Accommodation Provider.
(b) Flexible cancellation policy: before the signing of the Rental Agreement, but after the Accommodation Provider has accepted the Booking Request and the Tenant has made the First Month Rent payment , if the Tenant proceeds to cancel the booking on his dashboard up to 15 days before the Contract Start Date, a 100% refund of the First Month Rent Payment will be made (and the booking will be canceled);
(c) Moderate Cancellation policy: before the signing of the Rental Agreement, but after the Accommodation Provider has accepted the Booking Request and the Tenant has made the First Month Rent payment , if the Tenant proceeds to cancel the booking on his dashboard up to 30 days before the Contract Start Date, a 100% refund of the First Month Rent Payment will be made (and the booking will be canceled);
(c) Strict Cancellation policy: before the signing of the Rental Agreement, but after the Accommodation Provider has accepted the Booking Request and the Tenant has made the First Month Rent payment , if the Tenant proceeds to cancel the booking on his dashboard up to 60 days before the Contract Start Date, a 100% refund of the First Month Rent Payment will be made (and the booking will be canceled);
e) Non-Refundable Cancellation policy: before the signing of the Rental Agreement, but after the Accommodation Provider has accepted the Booking Request and the Tenant has made the First Month Rent payment , if the Tenant proceeds to cancel the booking on his dashboard, no refund will be due (and the booking will be canceled).
12.4 To avoid any ambiguity, if a booking is canceled by the Tenant, in accordance with 12.3, Inlife will not refund the Booking Fee.
12.5 A booking will be considered canceled by the Tenant if:
(a) Inlife receives a formal complaint within 24 hours after the move-in date regarding a serious breach of the house rules by the Tenant, and provided that such breach is liable to be criminally punished under the law, accompanied by a complaint made by the Accommodation Provider to the competent authorities.
(b) At any time after acceptance and confirmation of the booking request by the Accommodation Provider, the Tenant sends a cancellation request through his dashboard and that cancellation request is accepted by Inlife (according to 12.3). If the request is not covered by the cancellation policy defined on the listing, the reservation will be canceled and no refund will take place.
12.6 A reservation will be considered canceled by the Accommodation Provider if:
(a) Inlife receives a formal complaint from the Tenant, within 24 hours after the move-in date, and there is a significant problem that cannot be solved in the booked accommodation.
(b) Inlife receives a formal complaint from the Tenant, within 24 hours after the move-in date, stating that there is a solvable problem in the booked accommodation and the Accommodation Provider does not correct this problem within a period of 5 working days.
(c) At any time after the Accommodation Provider accepts the booking request, and up to 24 hours after the move-in date, the Accommodation Provider sends a formal cancellation request through his personal dashboard and pays the cancellation fee (according to 12.6).
12.6 The Accommodation Provider may cancel a confirmed booking prior to the Tenant’s move-in date and up to 24 hours after this date, with the following charges being applied:
i) If the Accommodation Provider cancels the Booking within 30 days or more before the move-in date, Inlife will charge the Service Fee associated with the booking, plus Value Added Tax (VAT)
ii) If the Accommodation Provider cancels the Booking within less than 30 days before the move-in date, Inlife will charge the Service Fee associated with the reservation, plus € 100 cancellation fee and the respective Value Added Tax (VAT)
iii) If the Accommodation Provider cancels the Booking within 24 hours after the move-in date, Inlife will charge the Service Fee associated with the reservation, plus €250 cancellation fee and the respective Value Added Tax (VAT) .
iv) The booking will only be canceled after payment of the applicable cancellation fee has been made, through the payment methods available on the landlord’s platform.
12.7 If the Accommodation Provider cancels the Booking before the move-in date, the Tenant will be refunded with the Booking Fee, plus Value Added Tax (VAT), and First Month Rent, and also:
12.7.1 If the Accommodation Provider cancels the Booking less than 30 days (inclusive) from the move-in-date, the Tenant will receive a 50% discount voucher to apply on the booking fee of a new replacing accommodation, as long as the periods of stay are maintained and the new accommodation belongs to another Accommodation Provider.
12.7.2 If the Accommodation Provider cancels the Booking within 24 hours after the move-in date, the Tenant will receive a voucher with a 100% discount to apply on the booking fee of a new replacing accommodation, as long as the periods of stay are maintained and the new accommodation belongs to another Accommodation Provider.
12.8 In the presence of a solvable problem, Inlife only makes the transfer of the First Month Rent, less the Service Fee and the Value Added Tax (VAT), after confirmation of resolution of the reported problems.
12.9 24 Hours after the Tenant’s move-in date and if no problem has been reported as described in clauses 11 and 12, Inlife will state the booking process as closed and transfer the First Month Rent, less the service fee, to the Landlord. In this sense, any problems or cancellations that arise after this moment must be dealt with between Tenant and Landlord.
13. Refund Policy
13.1 Our refund policy applies in the following cases:
(a) The Tenant decides to cancel the booking (after the booking request has been accepted by the Accommodation Provider). The refund policy will depend on the Cancellation Policy applicable to the accommodation, as stated in the reserved listing, and as set out in this Terms & Conditions;
(b) The Accommodation Provider decides to cancel the booking (after the booking request has been accepted by the Accommodation Provider): The Tenant will be entitled to a 100% refund of the First Month Rent Payment and the Booking Fee paid to Inlife. To avoid ambiguity, Inlife will not be responsible for any refund of other payments made outside of its websites.
(c) The Tenant submits a complaint on his dashboard, within 24 hours of the move-in date and, after Inlife’s evaluation, it is considered valid.
13.2 For a complaint to be considered valid and fall within our Refund Policy, the Tenant must ensure that all information requested on the dashboard is sent in accordance with the instructions provided, within a time limit of 24 hours after the move-in-date, and that the reported problems fall within the definition of a significant unsolvable problem, or a significant solvable problem (as defined in 11.5 and 11.6), and:
13.2.1 The Tenant paid for the booking on Inlife website.
13.2.2 The Tenant has done everything in its power and has taken all appropriate measures to resolve the problem with the Accommodation Provider;
13.2.3 The complaint is submitted by the Tenant who made the booking request, within their dashboard and not by third parties, nor by any other invalid means.
13.2.4 The Tenant fully cooperates with Inlife in the process;
13.2.5 The Tenant did not cause, directly or indirectly, the circumstance that is the basis of his complaint (including, but not limited to, the Tenant’s action, omission or negligence);
13.2.6 The Tenant provides Inlife with a valid description and solid evidence (photographs, videos or other evidence) that the complaint is valid (as defined in 11.5 and 11.6);
13.2.7 With respect to a complaint, Inlife will complete the assessment of its validity within a reasonable time and will keep the Tenant informed of any additional decision or documentation necessary to process the claim. When additional documentation is requested from the Tenant, it must be provided with no delay.
13.2.8 Inlife has the discretion to make decisions regarding the claim (including the amount to be refunded to the Tenant, if applicable) and these decisions will be final and binding on the Tenant. For the avoidance of doubt, Inlife will not consider any refunds where the Tenant has violated these Terms & Conditions.
13.3 In the event of a refund, Inlife submits a refund request to the bank or credit card issuer / Paypal account used by the Tenant to pay for the booking and the refund will be available within 5-10 business days, depending on the policies of the bank or credit card issuer. Refunds issued immediately after the charge appear in the form of a reversal instead of a refund. This means that the original charge is canceled and the amount appears in the tenant’s account as if it had never left.
13.4 The Tenant acknowledges that refunds may fail if banks or credit card issuers do not process them correctly. In these cases, the banks return the amount to Inlife and Inlife will have to send it again. If this happens, the process can take up to 30 days to complete, from the date the cancellation request was sent.
14. Promotional Codes
Promotional codes or Referral Programmes codes are only effective if they are used at the moment of the Booking Request. Under no other circumstances can the referred codes be applicable at any moment after the Booking Request was sent.
15. Code of conduct for users, tenants and Accommodation Providers
15.1 By making a Booking Request and by authorizing the Booking Fee and First Month Rent in relation to the chosen Accommodation, the Tenant accepts that he will not attempt to circumvent Inlife by attempting to make (or, in fact, make) the reservation directly with the Accommodation Provider or wrongly notifying us that there is no longer the intent of making a reservation.
15.2 When using the websites and/or the Services and/or accepting a booking request and/or a visit request, the Accommodation Provider accepts that he will not attempt to circumvent Inlife by attempting to make (or, in fact, make) the reservation directly with the Tenant or wrongly notifying us that the Tenant no longer intends to make the reservation.
15.3 When downloading and/or using the website, users agree not to upload, publish, send by email and/or send or transmit any material that contains viruses or any other computer code, files or programs designed to interrupt, destroy or limit the operation of any software or computer hardware or telecommunications equipment related to the Services or websites.
15.4 Users agree to keep their username and password confidential, not to disclose their password to anyone else and not to allow another person to irregularly access the website using their username or password.
15.5 The User agrees not to interfere with the servers or networks connected to the websites and not to violate any procedures, policies or regulations of the networks connected to the website, including the Terms & Conditions of this agreement.
16. Inlife Rights
16.1 By providing access to the website, Inlife reserves the following rights and, when accessing, browsing or using the websites in any way, you are acknowledging and accepting that Inlife enjoys the following rights:
(a) The right to deny or withdraw access to the websites in accordance with the legislation in force, for any reason and at any time (with or without notice) if Inlife, in its sole and absolute discretion, considers that the Terms & Conditions of this agreement have been violated or not complied with;
(b) the right to suspend, change or disable an account or listing, without notice and for any reason;
(c) the right to change or update the website, fees, means of payment or the Terms & Conditions of this agreement at any time;
(d) the right to complain to a judicial body if Inlife considers, in its sole and absolute discretion, that a user’s conduct is harmful.
17. Intellectual Property
17.1 Inlife is the owner of their websites, which includes any software, domains and content made available. The websites are protected by copyright recognized in the European Union and other intellectual property laws.
17.2 Without limitations, which means that you cannot sell, export, authorize, modify, copy, distribute or transfer the websites (or part) or any material made available through our websites, without Inlife’s prior written consent.
17.3 Inlife and its graphics, logos, icons and the designations of services related to the websites, are registered or unregistered trademarks or commercial presentations of Inlife. They cannot be used without Inlife’s prior, express and written consent.
17.4 Users accept that Inlife is the copyright holder of any content, regardless of whether it is textual, graphic, photographic or audiovisual, created and published on the websites and the user must not sell, export, license, modify, copy, distribute or transmit any content to third parties.
17.5 If and when required, the Accommodation Provider will reimburse Inlife for any costs, damages or expenses that may result from, or relate to, claims by a third party, any breach of intellectual property rights, or other rights, that are related to the use and/or disclosure of information by Inlife that has been submitted by the Accommodation Provider on the websites.
Although we have implemented reasonable technical and organizational measures to prevent unauthorized use of your personal information and content, we cannot guarantee that unauthorized third parties will not overcome these measures. The User acknowledges that his personal information and content is provided at his own risk.
19. Electronic Communications
By downloading and/or using the websites and/or the material provided through the websites, you consent to receive communications and electronic notices from Inlife. You accept that any notice, agreement, disclosure or communication that is sent electronically will comply with all legal requirements, including the ones that require written communications. You have the right to request that your data is not processed for marketing purposes. You can exercise your right to prevent this process by selecting certain options on the forms we use to collect your data. You can also exercise your right at any time by contacting us at firstname.lastname@example.org.
Users provide us with information when registering on the website. Inlife also obtains information regarding the user (for example, through the history of use and his preferences in relation to certain types of offers) or regarding other users of the website and the Services in general. Any information provided by you or that we have obtained through your use of the website or the Services is subject to our Cookies Policy, which you can find here and which terms are incorporated in the Terms & Conditions of this agreement.
21. Use of the Information Provided
21.1 User accepts that Inlife may use comments, information (except those of a personal nature) or ideas contained in communication sent to Inlife, without any compensation, recognition or payment being due to the user, for any reason, including, among others, development, manufacture and advertising of products and services. For the avoidance of doubt, Inlife will consider all this information as non-confidential and non-exclusive, and the user accepts that said information can be used by Inlife without any restrictions.
21.2 User accepts that any information published on Inlife websites constitutes public information and that other users of the website will have access to that information and may use it to send offers or to process visit and/or booking requests.
21.3 Accommodation Providers agree that Inlife is free to publish and republish any information, including, but not limited to, text and photographs that have been published on the Websites. Inlife’s use of this material may include, but is not limited to, re-posting ads on third party sites such as OLX, Idealista, Facebook, Instagram, Google and websites of other national and international partners. Accommodation Providers agree that Inlife has the right not to credit them as the source of this information or the creator of this content. In general, we will try to have a link that direct users to the Accommodation Provider listing when we publish his content on third party sites. The Accommodation Providers irrevocably waive all moral rights of any content created and published by them on Inlife’s websites. The Accommodation Providers confirm that they have all the necessary rights and consents to share any information that may be owned by a third party on Inlife’s websites.
22.1 24 hours after the Tenant’s move-in date, and when Inlife has already transferred the First Month Rent to the Accommodation Provider, all legal liability or any other type of relationship between Inlife and the Tenant and between Inlife and the Accommodation Provider in relation to the booking will expire. Inlife is not responsible for any event resulting from the subsequent relationship between the Accommodation Provider and the Tenant.
22.2 When the Tenant enters the Accommodation and during the period of stay, it is the Accommodation Provider’s entire responsibility to charge all amounts agreed with the Tenant. Inlife cannot be held responsible, in any way, for collecting deposits, rent payments or other amounts related to the Rental agreements or any other pending payment that may arise during the Tenant’s stay.
22.3 Inlife is not responsible for any errors or omissions on the websites or in the provision of the Services; any failures, delays or interruptions on the websites; any loss or damage resulting from the use of the Services or the websites; any conduct by users of the Services and the websites. We reserve the right to provide the Services and make the websites available at our own discretion.
22.4 This clause (22.4) applies only if the user assumes the status of a company and not a consumer. Subject to clause 22.4, Inlife, its shareholders, directors, executives or agents cannot be held responsible (jointly or in solidarity) towards the user for:
(a) loss of profits, business or revenue;
(b) loss or manipulation of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill;
(f) any indirect or consequential loss, resulting from or in connection with the provision of the Services and/or the websites or the Terms & Conditions of this agreement, and regardless of whether they have been warned of the possibility of damage.
22.5 This clause (22.5) applies only if the user acts as a consumer. If Inlife does not comply with the Terms & Conditions of this agreement, Inlife will be responsible for the damage or loss suffered, as long as it is the foreseeable result of Inlife’s failure to comply with the Terms & Conditions of this agreement or our negligence, but Inlife will not will be responsible for any loss or damage that is not foreseeable. Losses or damages are foreseeable if they are an obvious consequence of our non-compliance or if they were contemplated by the user and Inlife at the time of entering into the contract. Inlife will not be liable towards the user for any loss of profits, business loss, business interruption, or loss of business opportunity.
22.6 Inlife does not intend to exclude liability for fraud or fraudulent misrepresentation in any situation.
22.7 Occasionally the user may use or access the services, promotions and websites of third parties (including, among others, the Accommodation Providers). By using or accessing third party services, promotions or websites, the user accepts that he is bound by the third party’s terms of services that regulate those services, promotions or websites and by this agreement the user accepts that we cannot be held responsible for the provision of services, accuracy of promotions or content of websites owned or managed by third parties.
22.8 Occasionally Inlife may make promotions or offer incentives that benefit visitors of our websites, potential clients and customers. Inlife reserves the right to modify or remove these promotions at any time and may cancel any benefits or monetary payments due to people who have not claimed, in whole or in part, the benefit due to them under the promotion.
22.9 Users accept that Inlife will not be held responsible for the accuracy of any information published on the website by other users and does not guarantee that any information on the website is accurate, true or complete.
22.10 If a public authority considers any clause of this section to be invalid, liability will be limited to the greatest extent permitted by the applicable law.
If the user is a company, the user agrees to indemnify and to defend and support Inlife and its associated companies, shareholders, directors, executives, workers, business partners and professional affiliates of any and all liability in respect of claims for damages and actions brought by third parties, including reasonable attorney’s fees and court costs, which result directly or indirectly from the use of the Services and/or the websites or the breach by the user of any rules or rights of a third party.
24.1 The user accepts that the Terms & Conditions of this Agreement and any dispute or claim resulting from or related to the Terms & Conditions of this Agreement (including non-contractual disputes or claims), the Services, the website, Inlife advertising or any related transaction between the user and Inlife will be regulated and interpreted in accordance with the Portuguese law.
24.2 Any dispute or claim that arises as a result or in connection with the matters previously referred (including non-contractual disputes or claims) will be exclusively subject to the jurisdiction of the courts of Portugal. If you are a consumer and reside outside Portugal, you will not receive less protection than what your local jurisdiction provides you.
25.1 Inlife may change or discontinue the Services and/or the websites at any time without notice. We reserve the right to terminate the Terms & Conditions of this Agreement for any reason without notice and the Terms & Conditions of this Agreement will automatically terminate if the user fails to comply with any of the stated clauses (without prejudice to our accumulated rights against the user). In the event of termination, the user will immediately cease using the Services and the websites.
25.2 The Accommodation Providers may request Inlife to remove their listings from Inlife’s websites by sending an email to email@example.com. In the case of removed listings, Inlife will not be obliged to transfer the removed content from the ads to any Accommodation Provider or other entity.
25.3 The Accommodation Provider can delete his account on his management platform. By deleting an account:
a) All profile data will be permanently deleted, including information about requests and bookings.
b) Inlife will keep the data that we are legally obliged to keep, namely those related to booking requests, booking confirmation and billing.
c) You will no longer receive booking or visit requests from Inlife, unless you create a new account.
26.1 The Terms & Conditions of this agreement have been accepted by Inlife and the user. No third party shall have any rights arising from or in connection with the Terms & Conditions of this agreement.
26.2 If a court or competent authority decides that any clause of the Terms & Conditions of this agreement is invalid, unlawful or unenforceable in any measure, that clause will be removed, only to the necessary extent. The remaining clauses will continue to be valid to the greatest possible extent permitted by law.
26.3 Titles are for reference purposes only and do not, in any way, define, limit, interpret or describe the scope or purpose of the respective section.
26.4 Our failure to guarantee compliance with any clause of these Terms & Conditions cannot be considered a waiver of it or in relation to any other clause and does not release the user from the obligation to comply with the respective clause.
26.5 Users may not delegate, transfer, charge, subcontract or otherwise negotiate the rights, in whole or individually, arising from the Terms & Conditions of this agreement, without the express, prior and written consent of Inlife.
Terms & Conditions waiver template
(Complete and return this form only if you wish to terminate your agreement with these Terms & Conditions)
For IN HOUSING LIFE LDA.
Address: Avenida Dr Francisco Sá Carneiro, Nº 92 7000-757 Évora
I hereby request to cancel my registration on your website and waive your terms & conditions.